Last week I wrote a blog post about a terrible customer service experience I had dealing with Yahoo! Answers.
On Friday I received an email in my Yahoo mailbox telling me my Yahoo! Answers account had been re-activated. I then received a call from a woman named Melinda, who wanted to talk about what happened with my Answers account and the blog post I wrote. Turns out that an executive read my post, and asked someone to reach out to me. He also personally wrote me to apologize about the appeals never getting responded to.
Melinda was extremely professional and explained my account banning was a combination of things that happened in a small same time frame; some being my fault, some being others. It also turns out the death loop of sadness I got caught in with their email system was a bug. They unblocked my flagged answers and gave me my points back (I have no idea why I need the points so much; apparently the gamer in me has to be competitive on every level, including life advice over the internet).
Yahoo! turned my terrible experience around. Taking the time and resources to look into my issue, making a phone call, and writing an email to reassure me that they were looking into the larger issues was the perfect way to handle it. My theory about Yahoo! Answers being a self policing social experiment were totally wrong; though I never did ask how they got my phone number… so maybe my robot theory was slightly right, just not the evil part.
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So all we have to do to get Yahoo customer service is start a popular blog and bitch about them?
Sadly, it seems like it after hearing some other friends horror stories who have had also issues with them. I know they were going through some crazy stuff internally for awhile (I think they had a bunch of CEO’s in a short time frame and sounded like some serious drama behind closed doors), and are focusing on getting back onto the customers good side. Hopefully they’ll be able to get it together and climb back up the ranks in the search engine world, partly because I have a hard time taking anything with the name “bing” seriously.
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yes i am having a hard time with yahoo now. Cant get into my yahoo email. there help pages are a endless loop. No way to email them i have tried to call there help line many times.. after waiting forever it just hangs up on me. starting to get really frustrated…
Question is…. who do you have to whisper “sweet nothings” to to get decent customer service with email accounts? Calling the 866-562-7219 then 4, then 4…. got me a “we cannot process your call… visit us online at…” This right after telling me my call will be recorded for quality assurance purposes. That alone told me allot. I am getting yahoo Customer Care replies… but they are too generic…and am getting the run around. Problem was, I got broken into, so was a friend on that same day… we do not email each other or Yahoo messenger each other. Who do I need to get ahold of, to find out what happened to MY account. Currently, they say I am asking about my friend’s account… which screenshots of emails will show that is not the case. I’m about to go to the “g spot” where I won’t have to deal with shabby customer care. I am also thinking of paying for an email account.The emails got me depressed, angered, disillusioned about customer service.. and makes me want to mention my experience on the air on my show. All I want is an explanation…, not a termination of the case, since they never got back with me… and no say I never got a hold of them. However, On Thursday, I did what their email said, and i verified passwords, secret questions, etc. Yet, I sit here angry, still depressed, and evaluating my eyeballs seeing their ads any longer. HELP!!!!