Splitwise is now completely back up, but went down for about eight hours this morning. We are so sorry for the downtime to all of the users who could not access their account during this time. No data was lost, and everything is totally back on line now.
The issue occurred between about 2AM – 10AM EST, an unlucky time frame for a Providence, RI based team. If this had happened during the day, we would have had it fixed in minutes, but we didn’t catch the error until morning. We apologize to all the non-US users who experienced this problem more acutely.
What happened was a totally preventable human error – we believed our SSL certificate would auto-renew through GoDaddy, but it was not set up that way. This caused the site and apps to be inaccessible, since everything on Splitwise is now behind SSL. I’m sure this was especially worrisome to our former Billmonk users, who suffered with an expired SSL certificate for years. We are improving our alert infrastructure and operations to make sure anything like this doesn’t happen again.
If you have any concerns, please let us know at email@example.com.