Last week, we learned from GeekWire that Google has applied for a patent on our bread and butter technology: tracking groups of bills split with friends. The patent application describes a system of shared balances and payments between friends in a group – exactly what Splitwise and some of our competitors have been doing publicly for years. Google currently has no group-splitting product, and one can only assume they are considering adding a splitting service to Google Wallet. (Google, if you want to integrate Splitwise with Wallet, reach out to us).
Some of you may remember my terrible experience involving customer service at Yahoo! Answers. An account of mine was suspended, and I was unable to talk to a real person about my situation. After writing a blog post about the ordeal, I was contacted by a top tier customer service rep, and the issues I had were taken care of.
Fast forward 37 days. Over the weekend, without any warning, my account was suspended again. I emailed the address they gave in the email (which actually worked this time) asking for information on the suspension. I also cc’ed the Concierge Team I delt with previously to make sure someone saw my email. It’s been three days, and I have still yet to hear anything from anyone. Talk about frustrating!
I read a wonderful blog post from Lisa DeCanio last week on why she couldn’t live with a co-ed roommate. It got me thinking about my past living situations, and I realized that I’ve never actually had a successful female roommate experience yet. They’ve all started off well enough, but usually ended up with someone setting the other persons worldly possessions on fire or a fist fight.
Is it me? Am I that much of a nightmare to live with that I should just live alone? (Hint: most likely) I’ve lived with plenty of men, and none of those situations ended with a police escort on moving out day. It must be something about my personal tastes clashing with the same sex.
Last week I wrote a blog post about a terrible customer service experience I had dealing with Yahoo! Answers.
On Friday I received an email in my Yahoo mailbox telling me my Yahoo! Answers account had been re-activated. I then received a call from a woman named Melinda, who wanted to talk about what happened with my Answers account and the blog post I wrote. Turns out that an executive read my post, and asked someone to reach out to me. He also personally wrote me to apologize about the appeals never getting responded to. Continue reading Yahoo! Turning a Bad Customer Service Experience Around